Spin City Casino Privacy Desk: Data Use, Cookies and Security
Privacy at Spin City starts with a simple promise: personal information is handled carefully, transparently, and for clear purposes. For players in Canada, that means explaining what is collected, why it is collected, how cookies support the service, and what protections apply as information moves through our systems.
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Personal data is used to provide and improve the service, manage accounts, support communication, and help maintain a safer playing environment. Cookies and similar tools also help keep the website working properly, remember preferences, and show how the service performs across desktop and mobile devices.
Information Collected at Spin City
When you use the service, certain information is collected so the website can function properly. Some details are provided directly during registration or account use, while other data is collected automatically from the device and browser you use.
Personal data may include your email address, first and last name, phone number, and usage data. When the service is accessed on mobile, device type, unique device identifiers, browser details, and IP-related information may also be collected automatically.
We may also receive information your browser sends during visits, including visit timing, pages viewed, and diagnostic details. This helps support account access, fraud prevention, service maintenance, and performance monitoring across different environments in Canada.
- Account and registration details help manage access to service features.
- Usage data helps us understand navigation, stability, and technical performance.
- Device information supports security checks and fraud detection.
- Contact information allows us to respond to requests and service updates.
How Spin City Uses Personal Data
Personal data is used first for practical service operations. This includes creating and managing accounts, maintaining access to registered features, contacting players about important account matters, and handling support requests without unnecessary delay.
Information may also be used to process deposits, payments, and other service-related activity, as well as to improve products, communications, and the overall customer experience. In some cases, data analysis also helps identify unusual behaviour, reduce abuse, and support compliance obligations.
Some information is kept only as long as needed for the purposes described in our privacy approach. Usage data is generally retained for a shorter period, although security, legal, or operational reasons may justify longer retention in specific cases.
Where deletion is requested, we can help with access, correction, or deletion requests. At the same time, some records may need to be retained where legal obligations still apply, including obligations connected to account, security, or financial review processes.
Cookies, Tracking Tools and Site Use
Cookies are small files placed on a computer, phone, or other device to support website functions and remember activity. They do not usually identify a person on their own, although cookie information can sometimes be linked with personal information already held within the service environment.
We use both session cookies and persistent cookies. Session cookies support features that work only while the browser remains open, while persistent cookies stay on the device longer so preferences and certain settings can be remembered on return visits.
Necessary or essential cookies help authenticate users and prevent fraudulent account use. Without them, services requested through the website may not be available in the intended way.
Functionality cookies remember choices such as login details or language preference, creating a smoother and more personalized experience. Similar technologies, including beacons, tags, and scripts, may also be used to analyze activity and improve the service.
- Necessary cookies support core website services and secure access.
- Functionality cookies remember settings and reduce repeated input.
- Tracking tools help analyze activity and improve performance.
- Cookie preference records can show whether cookie use was accepted.
| Privacy Topic | Key Details for Players in Canada |
|---|---|
| Legal use by province or territory | Users are solely responsible for making sure their use of the website and any related gambling activity complies with the laws that apply in Canada and in their own province or territory. |
| Cookies and site functionality | The site uses Session Cookies and Persistent Cookies. Necessary / Essential Cookies support requested services, while Functionality Cookies can remember login details or language preference for a more personalized experience. |
| Cookie control options | Players can prevent the use of Cookies at any time by disabling them in their browser and deleting saved Cookies. If Cookies are refused, some parts of the Service may not function properly. |
| Personal data collected | Personal Data may include email address, first name and last name, phone number, and Usage Data. When accessing the Service through a mobile device, information such as mobile device type, unique ID, and IP address may also be collected automatically. |
| How personal information is used | Information may be used to provide and maintain the Service, manage registration and accounts, contact players, process requests, support payments and deposits, improve products and services, and help detect fraudulent or illegal activity. |
| Data retention and deletion | Personal Data is kept only as long as necessary for the purposes described in the Privacy Policy, while Usage Data is generally retained for a shorter period. Data relating to AML obligations must be held for a minimum of five years. Players can request access, correction, or deletion, although some data cannot be deleted immediately due to legal obligations. |
| Sharing and transfers | Personal information may be shared with Service Providers, affiliates, business partners, and in business transfer situations. Information may also be processed outside a player’s province or country, where data protection laws may differ. |
| Security and breach handling | The company says it uses physical and technological safeguards, fraud prevention measures, and an Incident Management Process with three (3) steps. It also states that absolute security cannot be guaranteed and that reportable privacy breaches may be disclosed to authorities including the Office of the Privacy Commissioner of Canada. |
| Age limits and identity checks | The Service does not address anyone under the age of 13, and it states that if you are not Legally of Age, you should not use the Services. In certain instances, players may be required to provide a governmental-issued ID for identity verification. |
Cookie Controls and Privacy Rights
You can control cookie use through your browser settings. If you prefer to avoid cookies, you can disable them in the browser and delete cookies already stored on your device in connection with the website.
This choice can be made at any time, but some parts of the service may become less convenient or stop working properly. Refusing cookies can affect login support, remembered settings, and other features that depend on session handling or saved preferences.
You also have privacy-related rights regarding your information. Depending on the circumstances, that may include requesting access, asking for corrections, or requesting deletion, while understanding that some information may need to be retained for lawful business or regulatory reasons.
We also do not knowingly target services to children, and some policies state that the service does not address anyone under the age of 13. In Ontario-facing privacy terms, services are not intended for people under 19 or below the legal age required in the relevant jurisdiction, whichever is higher.
Spin City Security and Data Protection
Security matters because privacy depends on it. We use safeguards intended to protect personal information, including security-focused controls, authenticated access support, and measures aimed at reducing unauthorized use, abuse, or fraudulent account activity.
No internet service can honestly promise absolute protection, and no storage method can be guaranteed as fully secure. What we can do is apply reasonable safeguards, keep security practices active, and respond when issues require investigation, containment, recovery, or notification.
Where information is processed outside your province or country, it remains subject to handling controls designed to support secure treatment. That matters for players in Canada who want clarity about transfers, service providers, and the different legal environments where systems may operate.
If you want to review your settings, update account details, or make a privacy request, the best next step is to use the support options available through Spin City.